We are seeking a professional and experienced Front Office Manager to oversee reception operations in this prestigious hotel. The successful candidate will ensure the highest standards of guest service, lead a motivated team, and maintain efficient daily operations.
Responsibilities include managing check-in/check-out procedures, handling reservations, addressing guest enquiries and complaints, and liaising with other departments to ensure seamless service delivery. The Front Office Manager will supervise front desk staff, conduct training, and uphold performance standards to maintain a welcoming and professional environment.

SKILLS NEEDED

Exceptional Customer Service Skills, Supervisory Skills, Building Teams

Key duties also involve monitoring room availability, maximising occupancy rates, and ensuring compliance with health and safety regulations. The role demands strong leadership, excellent communication skills, and a commitment to delivering exceptional guest experiences.
Applicants should have prior experience in hotel front office management, ideally within a 4-star or higher property, and be proficient in property management systems. A hospitality qualification and fluency in English are essential; additional languages are advantageous.
This is a full-time position offering a competitive salary, benefits, and opportunities for career progression.