Front Office Manager at Madeline Hotel and Residences Auberge Resorts Collection

Mountain Village, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

70000.0

Posted On

05 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Leadership, Guest Experience, Team Mentoring, Communication Skills, Luxury Service, Hotel Operations, Computer Systems Proficiency, Guest Satisfaction, Financial Performance, Training, Problem Solving, Attention to Detail, Interpersonal Skills, Time Management, Organizational Skills, Customer Service

Industry

Hospitality

Description

Company Description Perched in the heart of Telluride’s Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge’s signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views. Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America’s most iconic alpine destinations. The targeted compensation rate for this full time year round, exempt position is $65,000-$70,000 annually. The position offers a competitive compensation package presented by Auberge Resorts Collection. Job Description This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience. Will oversee, mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up. Align with the Assistant Director of Rooms and other guest services leaders to maximize hotel operations. Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same. Foster an environment that ensures consistency and a high level of guest satisfaction. Strive to improve guest and team member satisfaction and maximize the financial performance of the department. Qualifications Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel. Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner. Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment. Aptitude for working with multiple computer systems and an understanding of hotel operations and practices. Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.

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Responsibilities

The Front Office Manager will oversee and lead front office team members to ensure exceptional guest experiences from pre-arrival to check-out. This role involves aligning with other guest services leaders to maximize hotel operations and improve guest satisfaction.