FRONT OFFICE MANAGER

JOB OVERVIEW: Manage all aspects of the front office (for example, guest registration, bell services, business center, telephone services and guest reservations) to deliver a guest experience that is unique.

GUEST EXPERIENCE:

• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
• Respond appropriately to guest concerns, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction.
• Perform other duties as assigned. May also serve as manager on duty.

WHO WE ARE

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.
We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Job Type: Full-time
Pay: $62,500.00 - $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In perso