Front Office Manager

at  Marriott International Inc

Job Number 24034339
Job Category Rooms & Guest Services Operations
Location Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Front Office Manager opportunity awaits.

POSITION SUMMARY:

• Manage all aspects of the front office department, tending to the guests and exceeding their expectations
• Develop specific goals and plans to prioritise, organise and complete your work.
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
• Plan and execute team building activities so associates feel valued for their contributions
• Be a dynamic and thoughtful leader by empowering and supporting your team
• Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

Please refer the Job description for details