ADDITIONAL INFORMATION

Job Number25144720
Job CategoryRooms & Guest Services Operations
LocationLe Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

A seasoned Front Office professional with 3–5 years of progressive experience in upscale hospitality, tasked with managing daily front desk functions, ensuring consistent adherence to brand quality, and enhancing guest satisfaction. Strong leadership, effective team coordination, and a proactive mindset toward service improvement are essential. Fluency in Arabic is a plus.

EXPERIENCE AND QUALIFICATION

• Minimum 3–5 years of progressive experience in front office operations, preferably in a luxury or upscale hospitality environment.
• Proven ability to lead and manage daily front office operations, ensuring alignment with brand standards and guest expectations.
• Strong background in budget management, performance tracking, and achieving departmental goals.
• Skilled in staff supervision, including scheduling, coaching, and performance management to ensure optimal service delivery.
• Demonstrated success in guest satisfaction strategies, with a proactive approach to handling feedback, complaints, and service recovery.
• Excellent organizational and planning skills, with the ability to prioritize tasks and develop actionable goals.
• Well-versed in brand standards, with a commitment to maintaining a high level of service consistency across all front office touchpoints.
• Strong interpersonal and communication skills, capable of motivating teams, conducting effective meetings, and driving results.
• Ability to act as a service champion, fostering a positive and guest-centric atmosphere throughout the front office.
• Experience in analyzing guest feedback, identifying areas for improvement, and implementing service enhancements.
• Arabic speaking is an advantage, enhancing communication with a diverse guest demographic and supporting regional service excellence.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Runs Front Desk shifts whenever necessary.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you