ADDITIONAL INFORMATION

Job Number25126586
Job CategoryRooms & Guest Services Operations
LocationThe Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Front Office Manager, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
You will lead the daily operations of the Front Office, with a focus on the Front Desk and Service Experience. This hands-on role plays a key part in delivering seamless arrivals and departures, elevating guest satisfaction, and supporting the overall financial success of the department. You’ll collaborate closely with leaders and team members alike to ensure exceptional service delivery, foster team engagement, and uphold the highest standards of luxury hospitality.

SUPPORTING HUMAN RESOURCE ACTIVITIES

• Supports the growth and development of team members through coaching, mentoring, and skills training.
• Encourages open communication, regularly seeking employee feedback and acting on concerns.
• Addresses employee satisfaction issues in collaboration with department leadership and Human Resources.
• Assists in recruitment, interviewing, and selection of candidates with the appropriate skills and fit.
• Facilitates onboarding and departmental orientation programs to ensure new team members are set up for success.
• Participates in and supports progressive discipline processes as required.

• Communicates effectively with peers, subordinates, and supervisors via phone, email, and in person.
• Analyzes operational data to identify solutions and drive continuous improvement.
• Keeps leadership and team members informed with timely updates and relevant information.
• Performs all Front Desk duties as needed, including running shifts and supporting during peak times.
• Actively participates in team meetings, ensuring consistent communication of departmental goals and priorities.