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Front Office Manager at Minor International
Muscat, Muscat Governorate, Oman -
Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Front Office Management, Team Leadership, Guest Satisfaction, Upselling, SOP Implementation, Budget Management, Training and Development, Commercial Acumen, English Fluency

Industry

Hospitality

Description
Company Description Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. Job Description You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property. Qualifications • College degree in hotel management or related field • Previous experience in a Front Office management role • Strong commercial/business acumen • Passion for leadership • Fluent in English - both spoken and written Company Location: Tivoli LA VIE Muscat Hotel & Residences
Responsibilities
Oversee daily Front Office operations to maintain brand standards and maximize guest satisfaction. Manage team performance, implement SOPs, and drive sales and promotional programs to increase departmental profit.