Front Office Manager at Minor International

Tangalle, Southern Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Hotel Management Software, Upselling, Team Management, SOP Implementation, Training and Development, Budget Management, Guest Satisfaction, Communication

Industry

Hospitality

Description

Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description We are looking for an experienced and enthusiastic Front Office Manager to lead the Front Office team. You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, while capturing and implementing best current practice SOPs relating to Front Office operation. Ideal candidate will also manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit and drive the implementation of all sales and promotional programs of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property. Qualifications To be successful in this role you will have: Exceptional customer service skills and an unwavering positive attitude. A passion for delivering exceptional, pro-active customer service. A degree or diploma in Hotel Management or equivalent Luxury hospitality experience of 2-4 years in related field. Minimum of 2 years’ experience in the same role Excellent communication and leadership skills. Familiarity with hotel management softwares. Have a genuine passion for people and the industry. Company Location: Anantara Peace Haven Tangalle Resort

Responsibilities

Lead the Front Office team to maintain brand standards and maximize guest satisfaction through high-quality service. Manage departmental operations, including staff training, cost control, and the implementation of sales and promotional programs.