Full job description

Job Summary

The Front Office Manager is responsible for managing the daily operations of the Front Office Department, ensuring efficient guest services, smooth check-in and check-out procedures, and high standards of customer satisfaction.

Key Responsibilities

• Manage and supervise all Front Office operations.
• Supervise, train, and motivate Front Office staff.
• Ensure smooth and efficient check-in and check-out procedures.
• Handle guest complaints, requests, and inquiries professionally.
• Coordinate closely with Housekeeping, Reservations, Accounts, and other departments.
• Monitor room status, occupancy, arrivals, departures, and VIP guests.
• Ensure accurate guest registration and proper documentation.
• Monitor billing, cashiering, and Front Office financial procedures.
• Prepare daily reports and ensure accurate records.
• Ensure compliance with hotel policies, procedures, and service standards.
• Maintain discipline and professional conduct within the Front Office team.
• Ensure the reception area is clean, organized, and professionally maintained.
• Assist management in achieving guest satisfaction and operational targets.

Mandatory Requirements

• Strong knowledge and practical experience in IDS hotel management software is mandatory.
• Previous experience as a Front Office Supervisor or Front Office Manager in a hotel.
• Good knowledge of hotel Front Office operations.
• Strong communication and leadership skills.
• Good knowledge of check-in, check-out, reservations, room status, billing, and cashiering procedures.
• Ability to handle guest complaints and operational issues effectively.
• Good computer skills and knowledge of Microsoft Office.
• Ability to work under pressure and manage a team effectively.
• Flexible to work shifts, weekends, and public holidays.

Preferred Qualifications

• Diploma or Bachelor's Degree in Hospitality Management or a related field.
• Previous experience in a similar hotel environment.
• Knowledge of additional hotel management systems will be an advantage.

Key Skills

• Leadership & Team Management
• Guest Relations & Customer Service
• IDS Software Knowledge
• Problem Solving
• Communication Skills
• Staff Supervision
• Front Office Operations
• Cashiering & Billing
• Time Management
• Attention to Detail

Pay: AED2,500.00 - AED4,000.00 per month

• Work Location: In person