ABOUT NOVARA HUMAN CAPITAL SOLUTIONS:

At Novara, we support businesses with integrated solutions across all functions of Human Resources. In partnership with our client, we are excited to present this unique opportunity to join their organization on their behalf. Please note that this is a confidential search, and the successful candidate will be employed directly by our client.

• Guest Experience & Front Office
• Oversee event bookings, front desk, and reception to ensure all information and requests are documented, creating a seamless guest experience from reservation to departure.
• Be proactive in providing excellent guest service, being readily available and approachable to all guests, while assisting MEL Team Members to understand guests’ ever-changing needs and expectations, and how to exceed them.
• Communicate services and amenities of MEL to guests and provide concierge support with a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
• Operations & Housekeeping
• Oversee daily housekeeping operations, including team organization, supplies, and linen management.
• Coordinate organization of onboarding documents and communication of payroll details.
• Continually refine and update documentation of all systems and processes under your supervision.
• Assist with inventory counts, month-end accounting, and reservation management reconciliation.
• Contribute to employee schedule creation
• Support site inspections and hosted events with visiting partners.
• Follow up on all service requests or concerns for MEL and communicate with lodge and maintenance team regarding repair and maintenance, extra cleaning, and other items that guests have requested.
• Verify that all MEL Policies and Procedures are being maintained in each area of the property through regular guestroom & property audits, providing prompt feedback including repairs, extra cleaning, room damages, missing MEL property, and any unusual appearances.
• Team Leadership & Culture
• Lead by example, taking an all-hands approach – no job is too small when it comes to delivering an exceptional guest and team experience.
• Lead and train front desk and front-of-house staff, assisting with new hire interviews and selection as needed.
• Motivate and guide staff to solve guest and MEL Team Member related concerns together.
• Be stewards of a healthy active team culture, reporting any issues you may see or hear.