Reporting to our General Manager and with a hands-on approach, you as the Front Office Manager will manage the front office operations across reception, guest relations, telephones and night audit functions, while creating memorable and unique experiences for the guests visiting the Hotel.
We encourage you to bring the ‘real you’ each and every day, and connect with our guests and our people.
Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.
We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups .

JOB DESCRIPTION

• Management of the hotel Front Office operations to achieve a reputation as a market leader in individualized customer focused services.
• Full utilization of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
• Effective supervision of all reservations, guests’ arrivals and departures ensuring that room allocations and check in/ check out procedures followed and guests and quality focused.
• With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
• Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
• Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
• Recruit, manage, train, develop and inspire the Front Office team at all levels and drive employee engagement
• Develop and implement strategies to minimise team member turnover.

QUALIFICATIONS

• Relevant experience in similar role for over 18 months with a proven success record and in busy environments.
• Strong leadership with the ability to work collaboratively with other leaders in the business.
• A passion for inspiring a team through coaching, career development and learning of new skills and abilities.
• Excellent communication skills with fluency in English; additional languages are a plus.
• Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holiday.

Please refer the Job description for details