JOIN US AS

Front Office Manager on Duty
Welcome to The Usual, the design hotel and F&B hotspot you’ve been waiting for. Our incredible hotel offers more than just accommodation – it provides a warm and inviting atmosphere where guests are treated like friends. Are you excited to take on the hands-on role of looking after our guests, employees, F&B and financial well-being while playing an active role on shift? This is an opportunity to be responsible for daily front of house operations. Join us at The Usual Rotterdam.

YOUR SUPERPOWERS AND REQUIREMENTS

We are seeking a highly motivated and emotionally intelligent individual with strong decision-making abilities. In this role, coaching and communication skills go hand in hand. We are looking for someone who is a true host with passion for creating memories for our guests who lead by example. Next to this, the following requirements apply:

• You are a natural host and breathe hospitality every day, taking it to the next level;
• You have a passion for Front Office and storytelling;
• Relevant work experience in a similar role (2 years or more);
• Fluency in English is essential, additional languages are a plus;
• IT skills for relevant property management software systems & POS software;
• Sustainability and hospitality aren’t just passions for you—they’re in your DNA;
• Fulltime and flexible, with shifts from 07:00-15:00 and 15:00-23:00 including weekends. Occasionally, you work a shift from 16:00 – 00:00;
• You are legally allowed to work in The Netherlands.

THE ROLE

Our Front Office Manager on Duty is a multifaced hands-on role involving many different aspects impacting guests, employees, check-in, F&B and P&L. You foster trust and open communication, appreciate and acknowledge your team, involve everyone, and promote sustainability. You’ll raise questions and find creative solutions. This role is your chance to make a meaningful impact every day! Key responsibilities and tasks you will be doing, among other things:

• Leading by example by applying our culture foundation, brand values, of course while bringing your unique personality;
• Guiding and coaching team members to develop their skills to help them succeed in their current and future roles;
• Assisting with onboarding new employees during their first weeks;
• Provide support to fellow hosts and guests at reception, our restaurant and pantry. Ensuring the safety and security of our employees and guests.
• Create, update and maintain ways of working and hotel policies affecting our reception and beyond.
• Analyzing P&L, and convert learnings into concrete short- and long-term action plans;
• You are the go-to person within the MOD team regarding following roles: Front Office, P&L, process and employees;
• And of course, naturally you enjoy being on the floor with our hosts, guests on shifts as this is a big aspect of this role.

We are seeking a highly motivated and emotionally intelligent individual with strong decision-making abilities. In this role, coaching and communication skills go hand in hand. We are looking for someone who is a true host with passion for creating memories for our guests who lead by example. Next to this, the following requirements apply:

• You are a natural host and breathe hospitality every day, taking it to the next level;
• You have a passion for Front Office and storytelling;
• Relevant work experience in a similar role (2 years or more);
• Fluency in English is essential, additional languages are a plus;
• IT skills for relevant property management software systems & POS software;
• Sustainability and hospitality aren’t just passions for you—they’re in your DNA;
• Fulltime and flexible, with shifts from 07:00-15:00 and 15:00-23:00 including weekends. Occasionally, you work a shift from 16:00 – 00:00;
• You are legally allowed to work in The Netherlands