Front Office Manager at OReilly Hospitality Management LLC
Springfield, MO 65803, USA -
Full Time


Start Date

Immediate

Expiry Date

08 Oct, 25

Salary

0.0

Posted On

09 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Analytical Skills, Hospitality Management, Microsoft Word, Excel, Computer Skills, Diplomacy

Industry

Hospitality

Description

AT OHM, WE ARE:

  • A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, communityinvolvement, & philanthropic outreach efforts.
  • Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
  • Seeking supportive, collaborative, detailed-oriented people to join our team!

SKILLS & ABILITIES:

  • Strong leadership, management, organizational, and communication skills.
  • Ability to spot and resolve problems efficiently.
  • Excellent verbal and written communication skills.
  • Ability to deliver results.
  • Ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
  • Ability to multitask and prioritize.
  • Experience with relevant brand-specific PMS.
  • Computer skills, including Microsoft Word, Excel, etc.
  • Presenting professionally and persuasively to individuals and team members.
  • Demonstrating sound knowledge of all aspects of the hotel and services offered.
  • Use analytical skills for measuring business potential and value to the hotel.
  • Interact with all levels of customers and hotel management.
  • Comfort with high visibility and the leadership role within the hotel and community.
  • Ability to work under pressure.
  • This is a safety-sensitive position that may be subject to additional safety requirements.

EDUCATION & EXPERIENCE:

  • Associate or bachelor’s degree in Hospitality Management, Management, or Business.
  • Two-year supervisory experience, one-year line-level experience, OR an equivalent level of education and experience preferred.

PHYSICAL REQUIREMENTS OF THE POSITION:

  • Standing for long periods of time.
  • Light Work: Exerting up to 40 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 20 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists up to 2/3 or most of the time) to move objects.
  • May be required to lift in excess of 40 pounds on occasion.
Responsibilities
  • Supervises Front Office: recruiting, hiring, performance evaluations, training and development, and progressive discipline.
  • Maintains OHM and brand standards of service quality, ensuring that all guest needs are met and provided with world-class guest service.
  • Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
  • Liaison with all departments including Housekeeping, F&B, Sales, and Engineering.
  • Contributes to the profitability and guest satisfaction perception of other hotel departments.
  • Attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas.
  • Develops short-term and long-term financial and operational plans for the Front Office department, aligning with the overall objectives of the hotel.
  • Actively participates in the hotel Sales efforts.
  • Collaborates on the creation, management, and operation within property budget and expense plans.
  • Increases the level of guest satisfaction by delivering an improved product through team member development, job engineering, and quality image.
  • Manages Front Office operations to ensure the maximization of RevPar and overall profitability.
  • Maintains procedures for cash, credit control, and handling of financial transactions.
  • Maintains procedures for the security of monies, guest security, and emergency procedures.
  • Collaborates with the leadership team on reputation management, providing timely responses to guest reviews and concerns.
  • Schedules team according to labor standards and forecasted occupancy.
  • Ensures staff is properly trained according to OHM and brand standards to provide world-class guest service.
  • Supports team member recognition and engagement programs.
  • Manages in compliance with local, state, and federal laws and regulations.
  • Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
  • Knows and complies with all company policies and procedures pertaining to this position and its duties.
  • Takes the initiative to greet guests in a friendly and warm manner.
  • Embraces O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
  • Performs other duties and responsibilities as required or requested.
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