Front Office Manager at Paradise Pillow Inc.

Greenough, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Interpersonal Skills, Analytical Skills, PMS Systems, Financial Acumen, Budgeting, Forecasting, Hospitality Education, Customer Service, Team Management, Problem Solving, Adaptability, Attention to Detail, Time Management, Guest Relations

Industry

Description

Join the Team at Montana's Premier Luxury Ranch Resort! About Paws Up Montana: Nestled on a breathtaking 37,000-acre ranch, The Resort at Paws Up embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike. Position: Paws Up Montana is seeking to add a Front Office Manager to our team. The Front Office Manager's purpose is to oversee all Front Office operations primarily at the Front Desk but also supporting Transportation in a supervisory manner. The Manager is responsible for ensuring staff is providing world-class service to our guests while balancing the needs of guests, associates, and owners. What We Offer: * Employee Housing Accommodation * Medical, Dental, Vision Insurance * 401K with Employer Match * Paid Time Off – 9 Floating Holidays and 15 Personal Days * Career Development and Advancement Opportunities * Life Insurance, Long Term, and Short-Term Disability * Employee Assistance Program (5 free counseling sessions) * Referral Bonus Program (Get paid $250 to recruit) * Carpool Reimbursement ($5-$20/Day) * Employee Discounts on Merchandise (30% on select items in our retail store) * Employee Lunch Provided Primary Responsibilities: * Trains Front Office and Guest Services personnel to Forbes’ 5-Star standards. * Creates weekly schedule for Front Desk and monitors staff scheduling to flex based on business needs. * Maintains thorough knowledge of accommodations, package plans, and Resort facilities. * Check guests in and out including preparation of folios and authorizing payments. * Act as Manger on Duty (MOD). * Responds to guest needs and anticipates their unstated ones. * Ensure daily checklists are completed in Front Desk and Guest Services. Looking for Team Members with: * 3+ years of progressive leadership experience in luxury hospitality (Forbes 5‑Star or Relais & Châteaux experience preferred) * Strong leadership, communication, interpersonal, and analytical skills * Proficiency in PMS systems such as Maestro * Financial acumen with budget and forecasting experience * Ability to work hands‑on, adapt to seasonal demands, and uphold service excellence * Education in hospitality or related field is advantageous * Open availability: late nights, weekends, holidays * Valid State Driver’s License. Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Responsibilities

The Front Office Manager oversees all Front Office operations, ensuring staff provides world-class service to guests. Responsibilities include training personnel, creating schedules, and responding to guest needs.