Front Office Manager at PEG Hospitality Group,Inc

Salt Lake City, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Guest Relations, Communication, Team Management, Problem Solving, Scheduling, Performance Evaluation, Collaboration, Budget Management, Report Generation, Customer Service, Attention to Detail, Policy Compliance, Software Maintenance, Coaching, Recognition

Industry

Hospitality

Description

Description The Front Office Manager will oversee the daily tasks of the front desk. They will be responsible for training all front office associates (front desk, night audit, valet, etc.) on hotel policy and procedure, property management system, brand standards, and job safety. They will observe interactions of the front office associates, analyze guest feedback and reviews, and provide feedback to associates as necessary. They will ensure proper and accurate communication occurs to ensure the team is prepared and knowledgeable of groups or special needs of guests. They will ensure the team is actively engaged by fostering a positive, recognition-driven environment. RESPONSIBILITIES:? Schedules and supervises workload during shifts of front office associates. Works a minimum of two front desk shifts a week. Trains new employees. Evaluates the job performance of each front office associate and provides coaching when necessary Maintains positive working relationships and communicates with all departments. Collaborates with housekeeping to ensure that accurate room status information is maintained and properly communicated. Resolve guest concerns quickly, efficiently, and courteously. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate individuals and departments. Works within the allocated budget for the front office. Conducts regularly scheduled meetings of front office team members Prepare and review daily front desk reporting, take action as appropriate to ensure the interests of the hotel and guests are addressed. Ensure implementation and compliance of all company policies and brand standards. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees. Act as the Manager on Duty, provide guidance and support to all departments in the hotel when required. Maybe required to help in other areas of the hotel on occasion, such as housekeeping, breakfast, or engineering. Perform other duties as requested by management. May be asked to assist in the selection process for new team members. May complete weekly schedules and coordinate absence coverage for front office team members.

Responsibilities

The Front Office Manager oversees daily front desk operations, trains staff, and ensures compliance with hotel policies. They also resolve guest concerns and maintain communication with other departments.