Front Office Manager at Proper Hospitality LLC

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Interpersonal Skills, Multitasking, Organizational Skills, Leadership, Team Management, Guest Service, Problem Resolution, Attention to Detail, Training, Staff Development, Operational Efficiency, Financial Transactions, Safety, Inventory Management

Industry

Hospitality

Description

Situated in Downtown’s 2nd Street District, Austin Proper Hotel and Residences offers an artful immersion in lifestyle and wellbeing. With an emphasis on collaboration, Austin Proper features both inspired interiors by acclaimed designer Kelly Wearstler and is guided by the culinary creativity of Austin tastemaker MML Hospitality. Essentials include 238 rooms and suites; 99 branded residences; four unique settings for dining and drink; a focus on wellness with a dedicated spa and fitness center; and a variety of atmospheric event spaces. And it wouldn’t be Proper without a 5th floor pool deck offering small-batch tequilas and sunset views. Job Summary: As a Front Office Manager, you will oversee the daily operations of the front desk and ensure exceptional guest experiences from check-in to check-out. You will lead and support the Front Desk team, ensuring that all guest interactions are handled with professionalism and efficiency. This role is key to maintaining the hotel's high standards of service, optimizing operational efficiency, and fostering a positive work environment. You will also collaborate with other departments to address guest needs, resolve issues, and maintain smooth hotel operations. Essential Job Duties and Responsibilities * Leadership & Team Management: 1. Supervise and motivate the Front Desk team, providing guidance, training, and support to ensure high levels of guest satisfaction. 2. Manage daily operations of the front desk, including staffing, scheduling, and delegating tasks to ensure efficient workflows. 3. Monitor team performance and provide regular feedback, including conducting performance reviews and setting goals. 4. Handle recruitment, training, and development of front office staff, ensuring adherence to company policies and service standards. * Guest Service & Problem Resolution: 1. Ensure that all guests receive a warm, welcoming check-in and check-out experience, addressing any concerns or requests promptly and professionally. 2. Resolve complex guest issues or complaints, ensuring high levels of guest satisfaction and following up to ensure resolution. 3. Provide guidance on handling guest requests, special accommodations, and unique situations to front desk agents. 4. Ensure that all guests depart with a positive impression of their stay, including addressing any final billing or service-related issues. * Team Supervision & Staff Development: 1. Supervise and lead a team of Front Desk Agents, ensuring they meet or exceed service expectations. 2. Schedule shifts, monitor attendance, and ensure adequate staffing levels to meet operational needs. 3. Train and mentor new Front Desk Agents, providing guidance and support to develop their skills and ensure adherence to hotel policies and procedures. 4. Lead by example, demonstrating excellent customer service, attention to detail, and professionalism. 5. Maintain team motivation and morale by fostering a positive work environment. * Daily Operations Management: 1. Oversee the smooth operation of the Front Desk, ensuring that all guest inquiries, reservations, and requests are handled efficiently and accurately. 2. Monitor and manage room availability and ensure that all guest needs are met according to the hotel’s standards. 3. Conduct regular quality checks to ensure that all Front Desk procedures are being followed properly. * Administrative & Reporting Tasks: 1. Ensure that guest information is accurately entered into the reservation system and billing is correct. 2. Handle financial transactions such as cash handling, credit card verification, and posting charges accurately. 3. Prepare reports on daily operations, occupancy, revenue, and guest satisfaction metrics, providing feedback to management for continuous improvement. * Security & Safety: 1. Ensure the safety and security of guests, team members, and hotel property at all times. 2. Adhere to all hotel policies and procedures related to emergency protocols, health, and safety guidelines. * Inventory & Supply Management: 1. Ensure that Front Desk supplies, such as registration forms, key cards, brochures, and office equipment, are adequately stocked and organized. 2. Perform inventory checks as needed and coordinate ordering of supplies. Education and/or Experience * High School Diploma or equivalent required. * A degree in Hospitality Management or a related field is a plus. * Previous experience in a front desk or supervisory role in a hotel environment is required. * Experience with hotel reservation systems (e.g., InforHMS, Alice, or similar). Skills/Specialized Knowledge * Strong communication skills, both written and verbal. * Exceptional interpersonal skills with the ability to remain calm and professional under pressure. * Ability to multitask and prioritize effectively in a fast-paced environment. * Strong attention to detail and organizational skills. Physical Demands * Ability to sit or stand for extended periods of time. * Ability to occasionally lift or move up to 20 pounds. * Frequent use of hands, fingers, and wrists for typing, handling check-in materials, and operating the phone or computer systems. Company Overview Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all. Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category. Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

Responsibilities

As a Front Office Manager, you will oversee the daily operations of the front desk and ensure exceptional guest experiences from check-in to check-out. You will lead and support the Front Desk team, ensuring that all guest interactions are handled with professionalism and efficiency.