REQUIREMENTS

• Proven leadership experience in a guest-centric management role.
• Strong financial acumen with experience in budgeting, forecasting, and P&L management.
• Exceptional interpersonal and communication skills, with the ability to engage effectively with guests, team members, and senior leadership.
• Demonstrated ability to resolve complex situations with critical thinking and sound judgment.
• Proficiency in property management systems and other relevant operational software.
• A forward-thinking mindset with a focus on innovation and process improvement.
• Flexibility to adapt to a dynamic, 24/7 operation.
  Working Location: Sentosa

• Oversee all daily operations of the guest-facing team, ensuring seamless service delivery.
• Develop and implement strategies to maximize revenue, occupancy, and rate positioning.
• Lead, mentor, and develop a high-performing team, fostering a culture of excellence and accountability.
• Manage guest relations, promptly resolving escalated issues to ensure complete satisfaction.
• Analyze performance data and financial reports to identify trends and drive strategic decisions.
• Control departmental budgets, manage labor costs, and optimize financial performance.
• Establish and enforce all standards, policies, and procedures for the team.
• Collaborate with other department heads to achieve overall property goals.
• Ensure all technology systems are utilized effectively and efficiently.