Front Office Manager at RAC Ningaloo Reef Resort

Coral Bay, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Front Office Management, Reservations Management, Guest Relations, NewBook, Budget Management, Financial Reporting, Staff Training, Rostering, Problem Solving, Communication, Revenue Maximization, WHS Compliance, Guest Feedback Management

Industry

Description

Please note we are currently only taking expressions of interest. Active recruitment for this role will commence in December 2026, with an expected start date of January 2027. The recently redeveloped RAC Ningaloo Reef Resort sits on the pristine shores of Coral Bay, a gateway to the World Heritage-listed Ningaloo Marine Park. Featuring 90 modern units, a resort-style pool, ocean-view dining, a contemporary clubhouse, and sustainable features like solar power and EV charging, it offers an unparalleled coastal experience. Ahead of our grand reopening in Q1 2027, we’re seeking an experienced and motivated full-time Front Office Manager to lead our guest services team and ensure a warm welcome and seamless stay for every guest. What will you be doing? As Front Office Manager, you’ll play a critical role in leading the reception and reservations team, ensuring efficient operations, and driving guest satisfaction. Reporting to the Resort Manager, you’ll inspire your team to deliver excellent service while managing bookings, financial processes, and compliance standards. Your day-to-day impact Lead and inspire the Front Office team, ensuring exceptional guest service standards. Oversee daily reception and reservations, including check-in, check-out, and guest enquiries. Manage bookings, rates, and occupancy to maximise revenue. Train, roster, and develop your team to perform at their best. Review and act on guest feedback, resolving issues promptly. Ensure compliance with policies, procedures, and WHS requirements. Collaborate with housekeeping, maintenance, and F&B to deliver a seamless guest experience. What you’ll bring to the team Proven leadership experience in a front office or reservations role within hotels, resorts, or similar. Strong understanding of hospitality systems (NewBook), reservations processes, and guest relations. Excellent communication and problem-solving skills, with a guest-first mindset. Ability to manage budgets, forecasts, and financial reporting. Experience training, rostering, and developing high-performing teams. Qualifications in Hospitality/Tourism/Management desirable. Why you’ll love working with us A competitive salary package including performance incentives and on-site accommodation. Police Check cost covered by RAC. The opportunity to lead one of Australia’s most exciting resort openings in a world-class destination. Access to learning and development programs and career progression across the RAC network. The chance to work and live where others holiday – steps from Ningaloo Reef! Supportive, inclusive team culture and a company that values sustainability and community. How to Apply Ready to lead the next chapter of RAC Ningaloo Reef Resort? Click ‘Apply’ today and submit your resume to join our passionate team and make your mark on an iconic destination. About RAC At RAC, we’re committed to creating an inclusive workplace where everyone feels welcome and valued. We celebrate diversity and encourage people from all backgrounds to apply. If you require any adjustments to support your application or participation in the process, please reach out to our Talent Acquisition Team – we’re here to help. RAC Ningaloo Reef Resort redevelopment is well underway, with our brand-new, state-of-the-art resort set to open mid-year 2026. To bring this incredible new resort to life, we’ll be building a dedicated team. We’re now welcoming Expressions of Interest to work in one of WA’s most iconic coastal destinations. Brand-new self-contained staff accommodation Comprehensive training and development Competitive pay rates A supportive and caring work environment with a long-established business proud of their inclusive culture and opportunities An opportunity to live and work in one of Western Australia’s most stunning locations Attractive staff benefits and incentives Enjoy the Ningaloo lifestyle, snorkel, swim and explore Coral Bay on your days off For more information on the RAC Ningaloo Reef Resort re-development, please visit our RA Parks & Resorts website. If you have any questions about the resort, timelines, or the recruitment process, please reach out to us at recruitment@rac.com.au

Responsibilities

Lead the reception and reservations team to ensure exceptional guest service and seamless operations. Manage bookings, financial processes, and inter-departmental collaboration to maximize revenue and guest satisfaction.