Front Office Manager/Residence Inn St. Louis Downtown at Marriott International

St. Louis, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Budget Management, Financial Planning, Front Office Operations, Problem Resolution, Employee Development, Reservation Management, Credit Control, Guest Relations, Mathematical Skills, Computer Skills, Health Regulations, CPR Training, First Aid Training, Bending, Manual Dexterity

Industry

Description

Description · Maintain standards of quality guest service. · Achieve budgeted revenues and expenses and maximize profitability related to the guest services department. · Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel. · Maintains proper supervision over all aspects of front office operations up to but not limited to front desk, PBX, shuttle drivers, & security. · Oversees all problem resolution matters in the absence of GM & Director of Rooms. · Increase the level of guest satisfaction by delivering an exceptional product through employee development. · Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates. · Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security. · Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. · Ability to accurately use various office and accounting software. Requirements · Must have previous supervisory experience; hospitality experience preferred Must have a comprehensive knowledge of all hotel departments and functions. · Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations. · Must have exceptional mathematical and computer skills. · High school education and relevant training and experience required. Additional education preferred. · Ability to timely obtain any required licenses or certificates. · CPR training required; first aid training preferred. · Additional language ability preferred. Minimum lifting of 20 pounds. · Pushing, bending, stooping, upward reaching, manual dexterity. · Hearing, writing, typing. · Minimum pulling of 20 pounds. · Other duties may be assigned.

Responsibilities

The Front Office Manager is responsible for maintaining quality guest service standards and achieving budgeted revenues and expenses. This role includes overseeing front office operations and resolving guest issues in the absence of senior management.