FRONT OFFICE MANAGER- RFT- Navy Lodge at NEXCOM

Yokosuka, , Japan -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Desk Management, Reservations Management, Cashiering, Staff Scheduling, Performance Evaluation, Staff Training, Guest Relations, Complaint Resolution, Property Management System (PMS), Key Card System, CORE Inventory Management, Night Audit Review, Cash Auditing, Security Maintenance, Communication Skills, Administrative Problem Solving

Industry

Retail

Description

MUST BE SOFA (STATUS OF FORCES AGREEMENT) SPONSORED IN ORDER TO APPLY. THIS POSITION IS NOT OFFERING SOFA SPONSORSHIP. Base Pay Plus Post Allowance. Job Summary: Responsible for managing daily operations of the front desk reservations and group reservation office for one or more NEXCOM Hospitality Group NHG property. Duties and Responsibilities: Manages front desk operations and reservations including cashiering reservations and room assignments to maximize occupancy. - Plans and schedules ongoing production oriented work for all front desk personnel on a daily weekly monthly and quarterly basis adjusting staff levels as required to meet workload demand. - Participates in hiring front desk associates evaluates and counsels staff completes performance evaluations approves leave requests and recommends performance awards. - Trains instructs and supervises associates assigned to the Front Desk both in a formal training setting and on-the-job training. - Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required. - Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning hotel facilities and provides information about local attractions. Provide assistance in handling customer complaints involving management as necessary. - Resolves administrative problems and routine operational issues related to front desk operations. Provides recommended solutions and drafts procedures for review and implementation to higher management. - Utilizes the Property Management System PMS to access guest information retrieve reservation information change or cancel reservations as requested by the guest or register guests. Verifies the registration information secures a credit card for incidental expenses and authorizes the credit card for room charges. - Acts as the resident expert regarding the PMS key card system and CORE inventory management system. - Reconciles room status with the housekeeping report. Coordinates with the housekeeping department to ensure rooms are ready for occupancy. May be required to run print and interpret various reports from the PMS such as Accounts Receivable reports Expected Arrivals Departure List In- House Guest List and Night Audit reports. - Reviews reports from the Night Audit concerning occupancy vacancy call accounting system and other related areas. This includes statistical analysis reporting procedures and analyzing audit reports to ensure accountability of personnel and revenue. - Oversees the front desk change fund and coordinates cash audits quarterly. - Responsible for the accountability of all keys and any other inventory maintained at the front desk. Keeps the front desk and lobby area clean and neat. - Ensures security measures are maintained at all times. - Ensures guest privacy is maintained at all times. Performs other duties as assigned GENERAL EXPERIENCE One year of experience in administrative professional investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment. Ability to effectively communicate both orally and written with proficient English. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level successfully completed in a hotel lodging hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience provided such study included a minimum of 6 semester hours or the equivalent per year in subjects related to the specialized field. AND SPECIALIZED EXPERIENCE Two years of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of front of house hospitality operations or similar work which demonstrated knowledge and abilities within a guest services environment. Including basic math and reading skills experience with computers knowledge of software programs including knowledge of the property management system and experience handling large amounts of cash. List of Documents required for this position: · Valid Passport with valid SOFA stamp · Valid Government ID Card · Command Sponsorship Letter or Family Entry Approval Letter · Alien Registration Card, if applicable · Proof of SSN, if applicable · Permanent Duty Orders, if applicable · Prior Military Service Members must also bring copy of DD214.

Responsibilities

The manager is responsible for overseeing the daily operations of the front desk and reservations office, including managing staff scheduling, performance evaluations, and ensuring adherence to established procedures. Key duties involve maximizing occupancy through efficient reservation management, handling guest interactions, and resolving operational issues.