Front Office Manager at Sige Relais Chateaux

Bala, Wales, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, People Management, Communication, Interpersonal Abilities, Attention To Detail, Service Excellence, Operational Efficiency, Team Development, Budget Management, Forecasting, Cost Control, Service Recovery, Upselling, Revenue Maximisation, Hotel Management Systems

Industry

Hospitality

Description

Company Description Palé Hall, North Wales A Rare Opportunity in a Remarkable Setting Set against the stunning backdrop of Snowdonia National Park, Palé Hall is a destination for luxury and refined service. This historic Victorian mansion, home to 22 exquisite bedrooms, is at the start of a significant new chapter – with bold ambitions to become one of the UK’s leading country house hotels, renowned for fine dining and exceptional hospitality. Why Palé Hall? Work in one of the UK’s top Five Red Star country house hotels Supportive, inspiring environment with opportunities for career growth Be part of a project with genuine ambition and creativity at its heart 📧 Ready to join us? Send your CV to [email protected] to find out more. 🌐 Visit: www.palehall.co.uk 📸 Follow us: @palehallhotel on Instagram Job Description About the Role We are seeking an exceptional Front Office Manager to lead the reception and guest services team at our prestigious 5★ luxury hotel. This is a key leadership position responsible for delivering an outstanding guest experience, ensuring seamless front office operations, and maintaining the highest standards of service synonymous with luxury hospitality. The successful candidate will be passionate about service excellence, operational efficiency, and team development, with a proven track record within a high-end hotel environment. Key Responsibilities Oversee all front office operations including Reservations, Guest Services, Porters, and night audit Ensure exceptional guest service standards are consistently delivered and exceeded Lead, coach, and develop the front office team to achieve high performance and engagement Manage departmental budgets, forecasting, and cost control Handle VIP arrivals, guest feedback, and service recovery with professionalism and discretion Maintain strong communication with housekeeping, reservations, and other departments Ensure compliance with hotel policies, health & safety, and brand standards Drive upselling initiatives and maximise revenue opportunities Qualifications Requirements Proven experience as a Front Office Manager or Assistant Front Office Manager within a 4★ or 5★ hotel Strong leadership and people management skills Excellent communication and interpersonal abilities High attention to detail and commitment to luxury service standards Experience with hotel management systems (e.g., REZ Control, SevenRooms) Ability to work flexibly, including evenings, weekends, and holidays Professional appearance and demeanour Additional Information What We Offer Competitive salary. Share of gratuities. Supportive and collaborative team environment. Free on-site parking. Relais & Châteaux and Pride of Britain discounted stays Department: Reception Staff

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Responsibilities

This key leadership position is responsible for overseeing all front office operations, including reservations, guest services, and porters, while ensuring the consistent delivery and exceeding of exceptional guest service standards. The manager will also lead, coach, and develop the front office team, manage departmental budgets, and handle VIP guest interactions.