The Role

Reporting to the Rooms Division Manager, this role is pivotal to the daily operation of the resort. As Manager on Duty, you will be responsible for leading a culture of five-star service, ensuring our Associates anticipate the needs of your guests and exceeds their expectations. 

In this hands-on leadership role you will have outstanding guest relations, the ability to think on your feet, strong financial acumen and an innovative leadership style.

The Requirements

• Minimum 3 years' experience in a similar role within a luxury hotel environment
• A collaborative leadership style as part of the Front Office leadership team
• A genuine passion for guest service and inspiring the team to provide a memorable experience for our guests
• Exceptional communication and interpersonal skills that allow you to easily build strong rapports with guests and colleagues
• An energetic approach to time management and managing competing priorities
• Be solutions focused with a confident and proactive approach to conflict resolutions
• The ability to remain calm under pressure and when responding to emergency situations
• The flexibility to work a rotating roster, including weekends, public holidays and occasional overnight shifts as required.
• Experience with Opera PMS

About the job

An Epic Icon needs an Epic Team!

Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a Front Office Assistant Manager to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks.

We are seeking a Front Office professional with previous experience as an Assistant Manager or Supervisor in a 4/5 star environment to manage our Front Office Team. This role will see you ensure the highest level of guest satisfaction is maintained in all reception and front office operations, to supervise the front office team in their day-to-day operations and to act as an example in all guest interactions

Key Duties

• Oversee training, development and performance management of team members in consultation with Front Office Manager
• Develop and implement departmental policies, procedures, checklists and standards to assist the Front Office Manager
• Maintain an open line of communication between the front desk, concierge and the housekeeping teams at all times to provide high level of customer service
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***Experience with Opera Cloud is highly regarded***

The Best Part

The highlight of being a Front Office Assistant Manager here is the opportunity to work in a beautiful location, interact with guests from around the globe, and develop valuable skills in hospitality management.

Our resort offers a range of attractive incentives to make your employment experience with us even better, such as discounted accommodation, competitive pay, resort discounts, delicious on-shift meals, and a relocation assistance payment of up to $700. In addition, you'll have access to our staff pool, gym, and Residents Club. When you're off the clock, take advantage of your free time to explore the Red Centre and enjoy unique and fulfilling experiences in unforgettable locations.

We're Committed to Your Growth

We are dedicated to helping you advance in your career while working with us. Our incentive and bonus program, which is accessible after a year of service, includes rental discounts, a $700 vacation bonus, and resort vouchers for your work anniversary. We also offer a variety of development opportunities and recognize high-achieving team members through attendance and performance incentives. Come join us on this exciting journey and be a part of something truly remarkable.

This isn't just a job. This is an experience that'll leave you with enough memories to last a lifetime.

A National Criminal History Check is a mandatory step in the recruitment process.

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