JOB OVERVIEW

We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front office team in a dynamic hospitality environment. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a passion for delivering outstanding guest experiences. This role is pivotal in ensuring smooth operations, managing guest relations, and maintaining high standards of service.

EXPERIENCE

• Proven experience in hospitality management or hotel management is essential.
• OPERA experience highly desirable but not necessary
• Strong background in customer service with a focus on guest relations.
• Familiarity with night audit procedures is preferred.
• Bilingual candidates are highly desirable for effective communication with diverse guests.
• Proficient in using phone systems and managing guest services effectively.
• Excellent phone etiquette and interpersonal skills are required.
  Join our team as a Front Office Manager and contribute to creating memorable experiences for our guests while leading a passionate team dedicated to excellence in hospitality.
  Job Type: Full-time
  Pay: $18.00 - $19.00 per hour

Benefits:

• Employee discount
• Free parking
• Paid time off

Schedule:

• 10 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• On call
• Overnight shift
• Weekends as needed

Experience:

• Hotel experience: 3 years (Preferred)

Ability to Commute:

• Austin, TX 78752 (Required)

Ability to Relocate:

• Austin, TX 78752: Relocate before starting work (Required)

Work Location: In perso

• Supervise and coordinate front office activities to ensure efficient operations.
• Manage guest check-in and check-out processes, ensuring a seamless experience.
• Handle guest inquiries and resolve issues promptly with a focus on customer satisfaction.
• Cover shifts when call outs occur.
• Conduct night audits when necessary to ensure accuracy in financial reporting and room availability.
• Train, mentor, and evaluate front office staff to maintain high performance standards.
• Maintain effective communication with other departments to enhance guest services.
• Oversee the management of phone systems, ensuring proper etiquette and responsiveness.
• Develop and implement policies and procedures to improve operational efficiency.
• Foster positive relationships with guests through personalized service and attention to detail.