OVERVIEW

At the Dalmeny Resort Hotel, we are committed to providing an exceptional guest experience while maintaining a profitable and efficient operation. We are seeking a highly skilled and motivated Front Office Manager to oversee the daily operations of our front desk and maximise revenue opportunities. This key role combines leadership with strategic thinking to ensure smooth guest services and optimal room revenue management.
This position requires a strong understanding of hotel revenue management systems, a passion for guest satisfaction, and exceptional leadership abilities.

Key Responsibilities:

• Oversee the daily operations of the front desk, ensuring smooth guest check-ins and check-outs.
• Manage, train, and motivate front office staff to deliver outstanding customer service.
• Monitor room availability, occupancy levels, and pricing to ensure revenue optimization.
• Develop and implement pricing strategies, promotions, and special packages to increase hotel revenue.
• Analyze market trends, booking patterns, and competitor performance to adjust pricing and strategies.
• Ensure accurate reporting of revenue and occupancy forecasts to senior management.
• Handle guest complaints and issues with professionalism, ensuring a high level of guest satisfaction.
• Maintain strong communication with housekeeping, sales, and other departments to ensure smooth operations.
• Oversee reservations, cancellations, and special guest requests, ensuring accurate information is recorded.
• Review and manage guest billing, payments, and invoicing processes.
• Stay current with industry trends, best practices, and new revenue management tools and technologies.

Requirements:

• Previous ).
• Strong leadership and team management skills, with the ability to inspire and develop a team.
• Good understanding of hotel revenue management systems, pricing strategies, and market segmentation.
• Excellent communication, problem-solving, and organizational skills.
• Ability to analyze data and make strategic decisions to maximize revenue and guest satisfaction.
• Familiarity with property management systems (Guestline preferred) and Microsoft Office.
• Strong attention to detail and a focus on maintaining operational excellence.
• Ability to work flexible hours, including weekends and holidays, as required.
• A proactive, solution-oriented mindset with a passion for hospitality.

Why Join Us:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package.
• Opportunities for career growth and professional development.
• A collaborative and dynamic work environment.
• Employee discounts and perks.

If you’re a seasoned hotel professional with a passion for guest service and revenue management, we want to hear from you! Join our team and play a pivotal role in shaping the future of the Dalmeny Resort Hotel.

• Oversee the daily operations of the front desk, ensuring smooth guest check-ins and check-outs.
• Manage, train, and motivate front office staff to deliver outstanding customer service.
• Monitor room availability, occupancy levels, and pricing to ensure revenue optimization.
• Develop and implement pricing strategies, promotions, and special packages to increase hotel revenue.
• Analyze market trends, booking patterns, and competitor performance to adjust pricing and strategies.
• Ensure accurate reporting of revenue and occupancy forecasts to senior management.
• Handle guest complaints and issues with professionalism, ensuring a high level of guest satisfaction.
• Maintain strong communication with housekeeping, sales, and other departments to ensure smooth operations.
• Oversee reservations, cancellations, and special guest requests, ensuring accurate information is recorded.
• Review and manage guest billing, payments, and invoicing processes.
• Stay current with industry trends, best practices, and new revenue management tools and technologies