JOB SUMMARY

The Front Office Manager plays a crucial role in ensuring the smooth operation of the front office and providing exceptional customer service. This position is responsible for overseeing daily office activities, managing clerical tasks, and maintaining a welcoming environment for clients and visitors. The ideal candidate will possess strong organizational skills, proficiency in office management software, and a commitment to delivering high-quality service.

Duties:

• Supervision of Front Office Staff: Directly supervises personnel, including training, scheduling, and performance evaluation.
• Guest Relations Management: Manages guest interactions, addresses complaints, handles special requests, and resolves issues promptly.
• Operational Oversight: Coordinates front desk, reservations, and guest services to ensure smooth and efficient operations.
• Collaboration with Other Departments: Liaises with housekeeping, maintenance, and other departments to meet guest needs and ensure efficient hotel operations.
• Maintaining Standards: Ensures the front office area is clean, presentable, and welcoming; enforces policies related to cash handling, check-ins, and check-outs.

REQUIREMENTS

• Proven experience in a front desk supervisor/manager or similar role.
• Exceptional organizational skills to manage multiple tasks effectively.
• Strong customer service skills with a friendly demeanor when interacting with guests.
• Ability to work collaboratively within a team environment while also being self-motivated.
  This position offers an exciting opportunity for individuals looking to advance their career in hospitality while contributing to a supportive team atmosphere.
  Job Type: Full-time
  Pay: $21.68 - $22.68 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso

• Supervision of Front Office Staff: Directly supervises personnel, including training, scheduling, and performance evaluation.
• Guest Relations Management: Manages guest interactions, addresses complaints, handles special requests, and resolves issues promptly.
• Operational Oversight: Coordinates front desk, reservations, and guest services to ensure smooth and efficient operations.
• Collaboration with Other Departments: Liaises with housekeeping, maintenance, and other departments to meet guest needs and ensure efficient hotel operations.
• Maintaining Standards: Ensures the front office area is clean, presentable, and welcoming; enforces policies related to cash handling, check-ins, and check-outs