JOB SUMMARY

The Front Office Manager oversees daily operations of the front desk to ensure efficient guest service, smooth check-in and check-out processes, and adherence to brand and company standards. This salaried role requires flexibility, including occasional coverage for call-ins and the ability to work more than 40 hours per week as operational needs demand.

JOB DESCRIPTION

• Supervise daily front desk operations, ensuring smooth guest check-in, check-out, and reservation processes.
• Train, schedule, and manage front desk associates, fostering a culture of hospitality, teamwork, and accountability.
• Monitor and maintain compliance with brand standards, guest service scores, and company policies.
• Resolve guest issues promptly and professionally, using problem-solving skills to ensure guest satisfaction.
• Maintain accurate records of room availability, guest accounts, and financial transactions.
• Assist in interviewing, hiring, and onboarding new front desk staff as needed.
• Oversee cash handling, deposits, and daily shift reports.
• Collaborate with housekeeping and maintenance departments to ensure rooms are ready for arrival and hotel facilities operate smoothly.
• Act as Manager on Duty (MOD) when scheduled, including evenings and weekends.
• Step in to cover shifts and work extended hours when staffing shortages occur to maintain operations.
• Support revenue management by monitoring room inventory, rate availability, and upselling opportunities.
• Ensure compliance with safety, security, and emergency procedures.
  Requirements:

EDUCATION/FORMAL TRAINING

• High school diploma or equivalent required; hospitality or business degree preferred.

EXPERIENCE

• 2+ years of hotel front office or guest service experience required.
• 1+ year in a supervisory or management role preferred.

KNOWLEDGE/SKILLS

• Strong leadership and communication skills, with the ability to motivate and guide a team.
• Excellent problem-solving and conflict-resolution abilities.
• Proficient in hotel property management systems (PMS) and Microsoft Office Suite.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Strong financial acumen, including handling budgets, payroll, and daily reports.
• Commitment to delivering exceptional guest service.

Please refer the Job description for details