Front Office Manager at Zeichman Mfg Inc

Augusta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Budget Management, Financial Planning, Employee Development, Cost Control, Communication, Problem Solving, Accounting Software, Statistical Reporting, Guest Satisfaction, Operational Planning, Meeting Facilitation, Reservation Management, Credit Control, Security Procedures, Complaint Resolution

Industry

Description

Description Maintain standards of quality guest service. Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper. Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel. Facilitate department meetings to ensure 100% communication throughout all hotel departments Participate in the preparation of the annual hotel budget. Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development. Directly responsible for entire hotel operations including overall guest satisfaction, breakfast, front desk , housekeeping and engineering. Responsible for meeting or exceeding budgeted payroll standards in hotel operations departments listed above. Establish and maintain cost control systems for monthly ordering in relation to the checkbook. Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates. Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security. Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. Ability to accurately use various office and accounting software. Requirements Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. Ability to assist with the design and preparation of statistical reports and presentations as needed. Ability to accurately report information. Ability to assist with various accounting department tasks as needed. Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required meetings.

Responsibilities

The Front Office Manager is responsible for maintaining quality guest service and maximizing profitability in the guest services department. This includes overseeing hotel operations, managing guest satisfaction, and ensuring effective communication across departments.