Front Office Multi-Skilled Team Member at Accor

Ipswich, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Guest Relations, OPERA Cloud PMS, Financial Transactions, Multitasking, Time Management, Problem Solving, Communication Skills, Payment Processing, Front Office Operations

Industry

Hospitality

Description

Company Description The Fairview Hotel Collection represents a diverse range of accommodations across the UK, offering tailored experiences for both leisure and business travelers. This collection includes popular brands like Novotel, Mercure, Ibis, and Holiday Inn, situated in key locations. Each property combines comfort, modern amenities, and excellent service, catering to various needs, from family getaways to corporate events. Fairview’s hotels are designed to provide memorable stays. Many of the properties feature on-site dining, meeting facilities, and recreational spaces, making them ideal for short breaks or extended visits. Job Description Join our dynamic team as a Front Office Multi-Skilled Day/Night Team Member at our prestigious hotel in Ipswich, United Kingdom! We're looking for an enthusiastic and customer-focused individual to be the face of our organization, ensuring exceptional guest experiences from check-in to check-out. Extend a warm, friendly welcome to all guests, embodying our commitment to hospitality excellence Manage the check-in and check-out processes efficiently, ensuring accuracy and attention to detail Respond promptly and courteously to guest inquiries and requests throughout their stay Handle phone calls professionally, providing information about hotel services and local attractions Accurately process payments and maintain financial records Promote hotel facilities and services, maximizing sales opportunities through product knowledge and effective communication Collaborate with other departments to ensure seamless guest experiences Address and resolve guest concerns in a timely and empathetic manner Maintain an organized and tidy front desk area Adapt to changing priorities and manage multiple tasks in a fast-paced environment Ensure compliance with hotel policies and safety procedures Able to work Night and Day shifts Qualifications Proven customer service experience, preferably in the hospitality industry Fluency in English with excellent verbal and written communication skills Prior experience with OPERA cloud property management system is highly desirable Strong multitasking abilities and efficient time management skills Detail-oriented with a keen eye for accuracy in financial transactions and record-keeping Proficiency in basic computer applications and ability to learn new software quickly Flexible attitude with willingness to work various shifts, including weekends and holidays Problem-solving skills with the ability to make decisions in a fast-paced environment Professional appearance and positive, enthusiastic attitude Additional Information We are looking for someone to work both late and night shift on a zero hour contract. Shifts range from 15:00 to 23:00 or 23:00 to 7:30 Part Time between 16 to 28 hours a week MUST LIVE IN THE UK Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time

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Responsibilities

Manage guest check-in and check-out processes while providing a warm welcome and professional assistance. Handle inquiries, process payments, and collaborate with other departments to ensure a seamless guest experience.