Experience:

• Hotel Front Office: 1 year (Required

• Thouroughly understands the principle of auditing, balancing and closing out accounts and makes correction as necessary to ensure accuracy of reports
• Ensure accurate completion of daily night audit tasks in a timely fashion
• Performs standard audit for all departures and arrivals of the day
• Performs standard audit for all stayovers of the day
• Verifies all room rates, taxes, postings and other transactions prior to End-of-Day procedure, including transactions not posted during the day
• Verifies that all transactions incurred during the day are accurate and supported by proper documentation with guest’s signature if applicable
• Reconciles front office-related reports such as Daily Occupancy Report, No-Shows, Market Segmentations, etc.
• Audits account receivables from non-sendbill accounts or groups and ensure payments are up to date
• Must know how to probe transactions and payment history with or without complete reference as the need arises
• Must be knowledgeable of PMS and know how to operate other front office equipment
• Audits transactions routed to Posting Master accounts
• Audits SRC/PWD discount or promotion applied to bookings and identification documents as needed
• Performs manual charging of virtual credit cards or CCAF in case there is any
• Responsible for the audit and preparation of payment summary (cash, bank transfer, credit cards, cheque and online payments)
• Reconcile all sendbill reservations for the day and ensure that corresponding reservations forms (RF) and letter of authorization (LOA) are available
• Reconcile cash postings and drops of all front office agents from AM, PM and GY.
• Compiles and checks all necessary documents related to audit such as registration card, proforma invoices, official receipts, credit card slips, BIR Form 2307, weekly room charges and vouchers for accuracy
• Generates night audit reports before and after rollover
• Must be able to make out the discrepancy on reports such as revenue report, room availability, occupancy percentages, production statistics, and the likes through keen observation
• Performs End-of-Day procedure
• Performs standard check-in and check-out procedures and cashier-related functions
• Oversees hotel operation during graveyard shift and act as manager on duty
• Deals with emergencies, complaints, disturbances or other issues that may arise
• Must have effective decision making skills and prompt resolution in case of emergencies, overbooking, or staff-related concern
  Job Types: Full-time, Permanent
  Pay: Php18,000.00 - Php25,000.00 per month

Benefits:

• Health insurance
• Staff meals provided

Schedule:

• 10 hour shift
• Night shift

Supplemental Pay:

• 13th month salary

Experience:

• Hotel Front Office: 1 year (Required)