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Front Office Operations Coordinator at Archetype Agency Singapore
Homewood, Alabama, United States -
Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

18 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Patient Communication, Scheduling, Insurance Billing, Office Organization, Administrative Support, Record Keeping, Collections, Professional Communication

Industry

Marketing Services

Description
Benefits: Employee discounts Training & development Wellness resources This position is responsible for managing front-office operations and patient accounts, serving as the primary point of contact for patients, insurance billing coordination, and internal office organization. Primary Responsibilities Patient Communication & Scheduling Answer incoming calls professionally and compassionately Schedule, reschedule, and confirm patient appointments Communicate clearly about office policies, appointments, and next steps Maintain a calm, organized presence during high-call periods Patient Accounts & Billing Coordination Work directly with our third-party billing company Maintain accurate patient account records Track statements, balances, and follow-ups Communicate with patients regarding account questions Assist with collections using professional, ethical communication Administrative & Office Organization Handle incoming and outgoing mail File paperwork accurately (digital + physical) Maintain organized patient files and office records Assist with office systems, checklists, and process improvements Internal Support & Organization Help keep systems organized and running smoothly Identify gaps or issues and communicate them clearly Support doctors and leadership with administrative follow-through

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Responsibilities
The Front Office Operations Coordinator is responsible for managing front-office operations and patient accounts, serving as the primary point of contact for patients. This includes patient communication, scheduling, billing coordination, and internal office organization.