Front Office Operations Trainee - New York Hilton Midtown
The is looking for a Front Office Operations Trainee to join our front office team.
It’s all about location in NYC and New York Hilton Midtown places you right in the heart of the action. With over 1,900 rooms and 150,000 square feet of banquet space, this property offers advancement opportunities, terrific benefits, and a space for you in the city that never sleeps!
The ideal candidate will have previous experience in hotel front office operations, and flexibility to work shifts across weekdays, weekends, and holidays.
Shift Pattern: Full availability, including nights, weekends, and holidays needed
Pay Range: $33.00 - $35.00 / hour

WHAT WILL IT BE LIKE TO WORK FOR THIS HILTON WORLDWIDE BRAND?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.
Hilton Hotels & Resorts is one of Hilton Worldwide’s ten market-leading brands. For more information visit www.hiltonworldwide.com.
If you understand the importance of upholding a brand’s reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts

• Responsible for overseeing the productivity of the Operations Team. Ensuring the operation is operating efficiently. Stay in communication with all key departments throughout the day. Oversee room reservations and front office systems.
• Manage the desk, resolve guest concerns, and handle any challenges that may occur during the assigned shift. Implement resolutions by using discretion and judgment.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Operation Manager’s checklists, trace reports, VIP reports, service recovery, and out-of-order follow-up.
• Front Office representation at daily Operations Meetings.
• Provide support to the Department with all streams of other revenue