Front Office Operator at Phoenix Heart PLLC

Glendale, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Medical Office Operations, Call Center Management, Patient Scheduling, Insurance Verification, Patient Registration, HIPAA Compliance, Data Entry, Multi-tasking, Interpersonal Skills, Verbal Communication, Written Communication, Time Management, Problem Solving, Electronic Medical Records, PC Proficiency

Industry

Hospitals and Health Care

Description

Description Position Summary: The Front Office Operator serves as the first point of contact for patients and callers, managing a high volume of incoming calls and front desk interactions in a fast-paced medical environment. This role requires strong attention to detail, sound judgment, and a commitment to delivering exceptional patient experiences. Candidates with a background in customer service, healthcare, or call center operations are encouraged to apply. Duties and Responsibilities · Answer and manage a high volume of incoming calls, directing callers appropriately based on their needs · Schedule, confirm, and cancel patient appointments using the practice management system · Register new patients and accurately import and maintain patient demographic and insurance information · Verify insurance eligibility and collect applicable co-pays or balances at time of service · Greet and check in patients in a professional and welcoming manner · Coordinate with clinical staff to ensure smooth patient flow throughout the practice · Respond to patient inquiries in person, by phone, and through the patient portal · Maintain confidentiality of all patient information in compliance with HIPAA regulations · Any and all other duties as assigned dependent upon department/practice needs Requirements Qualifications · Minimum 2+ years of high-volume call center or medical office experience. · Professional and pleasant attitude. · Ability to solve problems, prioritize and multi-task in a deadline driven environment. · Ability to make independent decisions regarding matters of significance. · Work with little to no supervision. · Ability to work outside core business hours as needed. · Able to work in a team environment and interact positively with team members. · Goal oriented, with excellent time management and organizational skills. · Excellent interpersonal skills, with ability to interact effectively and work efficiently with people at all levels in an organization. · Excellent verbal & written communication skills. · Keenly attentive to detail. · Ability to keep sensitive information confidential. · High level of proficiency with PC based software programs. Desired Qualifications · Experience with electronic medical records · Medical Clinic experience · Scheduling and multi phone line operation experience · Bilingual (English/Spanish) a plus Education: · High school diploma or equivalent required; medical office or healthcare administration certification preferred

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Responsibilities

The Front Office Operator manages high-volume incoming calls and front desk interactions to ensure smooth patient flow. They are responsible for scheduling appointments, verifying insurance, and maintaining accurate patient records while adhering to HIPAA regulations.