Front Office Overnight Supervisor at Allison Inn & Spa

Newberg, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

25.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Front Office Operations, Night Audit, Guest Service, Training, Conflict Resolution, Cash Handling, Luxury Hospitality, Concierge Services, Valet Services, Team Leadership, Communication

Industry

Hospitality

Description

The Allison Inn & Spa is Oregon Wine Country's first full-service luxury resort in the heart of the Willamette Valley. The Allison Inn & Spa’s luxurious deluxe guest rooms and suites are thoughtfully appointed in a lush and relaxing setting. At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing world class service and meaningful memories for our guests. Join us as we strive for excellence. Duties and Responsibilities * Provide supervision, support and training to Front Office staff for an 85-room luxury boutique hotel. * When needed, perform the tasks of a Front Desk Associate, Bell/Valet, Concierge, Night Audit, Overnight Bell or other Rooms division tasks. * Assist other departments with special projects as needed. * Ensure hotel operations and standards are being properly maintained to provide total guest satisfaction. * Reports guest / team member complaints immediately to the Front Office Manager and/or Rooms Operations Manager. * Ensure that proper key and Cash Bank controls are in effect. * Effectively communicate with all team members in a professional manner. * Interact in a positive way with other departments to ensure a luxury guest experience. * Must be a leader of The Allison standards, and a champion of grooming and appearance guidelines. Job Skills/Requirements/Qualifications * Minimum of 2 years prior Front Desk experience, preferably in a luxury setting. * Ability to work a flexible schedule to include weekends, early mornings, late evenings, overnights and holidays. * An enthusiastic, positive demeanor and desire to provide exceptional guest service. * Demonstrated ability to work well with people of varied backgrounds, roles, and personalities. * Pass a pre-employment background investigation. * Must possess a valid driver’s license, pass a motor vehicle records check, and be insurable on company insurance. * Must have current Oregon Food Handler’s card, prior to first shift * Must have current OLCC permit, prior to first shift Working conditions/Physical Requirements * Must be able to lift up to 30 pounds. * Ability to stand for up to 8 hours per day. * Ability to walk, climb, ascent, and descend stairs. * Must frequently kneel, crawl and twist torso as needed to accomplish required tasks. * Maintain a high standard of personal hygiene and appearance.

Responsibilities

Supervise and train Front Office staff while ensuring luxury hotel standards are maintained for guest satisfaction. Perform various operational roles including Night Audit, Concierge, and Bell/Valet duties as needed.