Front Office Receptionist at Accor

King Abdullah Economic City, , Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Cashiering, Reservation Management, Complaint Resolution, Communication, Front Office Operations, Hotel Management, Customer Service, Attention to Detail, Problem Solving, Multitasking, Teamwork, Time Management, Organizational Skills, Cultural Awareness, Safety Procedures

Industry

Hospitality

Description

Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. Job Description Register and process check in for all arrivals. Handle guest check outs efficiently and professionally. Update guest information into the computer after a complete check in. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. Handle issuance of guest room key cards and ensure effective control for guest security. Check and convey message, mail and package to Guests. Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. Handle safe deposit boxes in a accordance with policies and procedurres. Report any unusual occurrences or requested to manager. Be aware of the hotel accident Prevention Policies. Ensure the cleanliness and neatness of front office area. Ensures that all guests are greeted on arrival & departure of the hotel. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily .Check Hotel situation, occupancy, functions, groups, VIPs At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests. Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously. Review and update Logbook Check equipments Be Smart, well groomed and maintain a friendly and cheerful disposition all the times Oversee the day to day operations Report regularly on happening to Asst. FO/FOM Fire Procedure First Aid Procedures Handle guest complaints and report to manager Qualifications University Degree in Hotel Management , minimum 1 year in a similar role star Hotel. Additional Information

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Responsibilities

The Front Office Receptionist is responsible for registering and processing guest check-ins and check-outs, handling reservations, and providing courteous service to guests. They also manage guest information, resolve complaints, and ensure the cleanliness of the front office area.