REQUIREMENTS:

• Excellent customer care skills.
• Experience in a similar role is an advantage.
• Be able to work on your own initiative.
• Highly organised with excellent attention-to-detail.
• Excellent communication skills.
• Be able to cope well under pressure and comfortable in a busy environment dealing with a range of different tasks.
• Flexible and adaptable to support the business needs with a positive attitude.
• The role will operate 5 days over 7 on a shift basis and include weekends

EXPERIENCE:

• Previous Hotel Front Desk experience is desired for this role but not essential.
• Strong communication skills both verbal and written are essential.

SKILLS NEEDED

Providing Feedback, Communication

COMPANY CULTURE

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

COMPANY BENEFITS

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

THE ROLE:

The successful candidate will be professional, enthusiastic, and trustworthy. You will demonstrate excellent communicational skills as well as the initiative required to multi-task in this busy environment.

Key Duties and Responsibilities:

• Greet and welcome our guests to the hotel and act as a first point of contact.
• Register the guests and take payment.
• Answer any queries the guest may have on in house facilities and tourist information.
• Take responsibility for the security of the keys.
• Update all guest information in the computer and ensure all documentation is completed, managed and maintained accurately and efficiently.
• Take and confirm reservations for our guests.
• Manage the reception area for the business and handle a high volume of calls and emails.
• Liaise with colleagues, management and external stakeholders as required.
• Other related ad-hoc administrative tasks where necessary.