As a Front Office Receptionist/Guest Service Agent, you will play a key role in shaping the guest experience — delivering outstanding service and consistently exceeding expectations from the moment they arrive. Reporting to the Duty Manager, your key responsibilities for the role include:

• Interact with guests and groups on the phone, email and online booking systems, creating accommodation and restaurant reservations, IRD orders, housekeeping requests and enquiries
• Maintain an up-to-date knowledge on resort services, accommodation rates, amenities, promotions, availability, pricing and policies
• Assist guests to check in/out, confirm and process reservations, complete pre-arrival checks, follow up late arrivals, changes or cancellations, monitor room blockings, report pick up, VIP & upgrades
• Tailor the guest experience to generate revenue through upselling, cross selling, repeat business and promoting inhouse services
• Maintain accurate records and booking systems including PMS Opera, Micros and SevenRooms
• Process payments, receipt and record all monies
• Collaborate with the front office team and other departments, including housekeeping, kitchen and food & beverage to communicate guest needs and ensure special requests are met in a timely and efficient manner
• Provide guests with attentive service, promptly and professionally resolving any issues that arise