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Tifco Hotel Group is one of Ireland’s largest suppliers for conference meeting and event facilities, with a comprehensive offering of hotels and venues by way of their size, scale, locations and choice. The hotels are strategically located and offer excellent proximity to Dublin city centre and Dublin airport and many of the other regional hubs across the country. The variety of size, scale, choice and locations of the hotels offered by Tifco Hotel Group make it an ideal one stop solution when planning a conference or event in Ireland.
InterContinental Hotels Group (IHG) is a globally recognized hospitality company, headquartered in Denham, Buckinghamshire, UK. Boasting an impressive portfolio of well-known hotel brands, IHG prides itself on providing unique, quality experiences for travelers worldwide. Its diverse brand roster includes luxury chains like InterContinental Hotels & Resorts and Six Senses Hotels Resorts Spas, mainstream favorites like Holiday Inn and Crowne Plaza, as well as boutique offerings like Kimpton and Hotel Indigo. As of my knowledge cutoff in September 2021, IHG operates in over 100 countries, hosting guests in approximately 6,000 hotels. A key player in the global hospitality industry, IHG’s commitment to innovation, sustainability, and superb guest service continues to drive its success and expansion.

• To carry out duties to the standards as laid down in the standard of performance manuals.
• To ensure all guests queries are handled promptly and efficiently.
• To ensure all guest requests are met regarding room allocation i.e. VIP’s, IHG One Rewards membership.
• To update and add IHG One Rewards membership through the Holidex system
• To ensure that we collect daily quota of tech cards from guests.
• To make follow up calls to guests after check-in to ensure guest satisfaction
• To process all commission payments through TACCP if required to do so.
• To comply with the hotel policy in relation to cash handling and the billing/credit policy of the hotel.
• To comply with security and key procedures
• To constantly liaise with the housekeeping department to ensure all guest requests are attended to
• To take part in and promote any special ICH promotions
• To participate in the up-sell program to move guests into club rooms, suites and higher rated rooms.
• Answer telephones, transfer calls, take messages in line with the standard as set out.
• Act as a back up to the porter’s team by assisting customers with any requests or information that they require.
• To ensure that your work area is always maintained in a clean and organised manner.
• To take reservations as appropriate.
• To check back with customers after they have requested specific items to ensure that we have acted on the request in a timely manner.
• To complete the AM/PM checklist.
• To assist the team leaders in implementing and enforcing financial controls in the front office department.
• To compile any reports as requested.
• To allocate rooms in line with customer requests.
• To notify the FOM or DM of any VIP arrivals or bookings.
• To allocate groups in accordance with agreed procedures.
• To monitor and rectify any items on the PM accounts. All bills should be prepared and invoiced in accordance with hotel policy.
• To ensure that all registration and backup is stored in a neat, scheduled and organised manner to allow for easy access at a future date.