Full job description

Front Office Receptionist

Responsibility:

As a Front Office Agent, you will provide a seamless and professional reception experience for all guests, ensuring their needs and expectations are met throughout their stay. You will be responsible for managing efficient check-in and check-out procedures, handling cashiering transactions accurately and promptly, and providing information and assistance tailored to each guest's individual requirements. This role also focuses on delivering personalised service, creating memorable experiences, and ensuring the highest standards of guest satisfaction at all times.

Qualifications, Characteristics & Experience 2 to 3 year in UAE- Hotel working Experience

• Vocational Diploma or Degree in Hotel Management school, or general Business School.
• English are essential, with a second language would be highly beneficial ( Arabic /Hindi//French )
• Clear speech with excellent verbal and written communication skills.
• A polite manner.
• A high standard of personal presentation.
• A good telephone manner.
• Exceptional customer service skills, patience and tact.
• The ability to be calm and well organised, even when working under pressure.
• MS Office and opera Cloud PMS working knowledge is Mandatory, Maintain accurate guest records Opera Cloud
• The ability to handle cash, credit/debit cards and foreign currency.
• Handle guest check in /check out procedure efficiently
• Manage Room reservations and guest inquiries
• Accurate and able to pay attention to detail.
• Ability to operate standard office equipment.

Working Conditions

• Shift-based work including weekends and holidays

Job Types: Full-time, Permanent

Work Location: In person-Ramada Plaza By Wyndham Dubai Deira Hotel beside Abu Baker Siddique Metro station.

UAE- Hotel working Experience 2 to 3 year Required

Shortlisted Candidate will be invited for Interview In house Interview

Job Types: Full-time, Permanent

• Work Location: In person