Full job description

Front Office Receptionist

Job Summary

We are looking for a friendly, professional, and customer-focused Front Office Receptionist to welcome guests, handle front desk operations, and provide excellent service throughout their stay.

Key Responsibilities

• Welcome and greet guests in a professional and friendly manner.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, and guest inquiries.
• Answer telephone calls, emails, and other guest communications.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest requests, complaints, and concerns professionally and promptly.
• Coordinate with Housekeeping, Maintenance, and other hotel departments.
• Maintain accurate guest records and front office documentation.
• Handle payments, invoices, and basic cash transactions as required.
• Follow hotel policies, procedures, and guest-service standards.

Requirements

• Previous experience in front office, reception, or hotel operations is preferred.
• Good communication and interpersonal skills.
• Professional appearance and a customer-service-oriented attitude.
• Basic computer skills and familiarity with hotel systems is an advantage.
• Ability to multitask and work effectively in a fast-paced environment.
• Good English communication skills; additional languages are an advantage.
• Willingness to work shifts, weekends, and public holidays when required.

Job Type: Full-time

Pay: AED1,500.00 - AED1,800.00 per month

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