Front Office Receptionist

at  The Ardilaun Hotel

We are seeking a skilled and friendly full-time Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and hospitable environment.

Responsibilities:

• Display, at all times, a friendly, courteous and professional manner in all interactions with guests, patrons and other employees.
• Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any special requirements for the day.
• Greeting guests as they arrive and checking them into their rooms
• Handling guest inquiries and providing information about hotel amenities and services
• Managing phone calls and email correspondence
• Ability to quote and be familiar with room and rate availability for current and future dates.
• Ability to accept reservations, changes and cancellations in the absence of reservations staff.
• Handling guest complaints and resolving issues in a timely and professional manner
• Managing room reservations and ensuring accuracy of guest information in the hotel’s booking system
• Maintaining a clean and organized reception area
• Collaborating with other hotel departments to ensure smooth operations
• Perform tasks and projects as delegated by the manager on duty.

Requirements:

• Previous experience in a customer-facing role
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Knowledge of Microsoft Office and hotel booking software
• Available to work flexible hours, including weekends and holidays

We offer a dynamic work environment, opportunities for growth and advancement, and a benefits package. If you are passionate about hospitality and delivering exceptional customer service, we would love to hear from you.

• Display, at all times, a friendly, courteous and professional manner in all interactions with guests, patrons and other employees.
• Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any special requirements for the day.
• Greeting guests as they arrive and checking them into their rooms
• Handling guest inquiries and providing information about hotel amenities and services
• Managing phone calls and email correspondence
• Ability to quote and be familiar with room and rate availability for current and future dates.
• Ability to accept reservations, changes and cancellations in the absence of reservations staff.
• Handling guest complaints and resolving issues in a timely and professional manner
• Managing room reservations and ensuring accuracy of guest information in the hotel’s booking system
• Maintaining a clean and organized reception area
• Collaborating with other hotel departments to ensure smooth operations
• Perform tasks and projects as delegated by the manager on duty