WE PUT THE WORLD ON VACATION

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Accor Vacation Club is one of Australia and New Zealand’s leading holiday and lifestyle programs and is part of the Accor Group, the largest and fastest growing hotel management group in the Asia Pacific region with operations across 17 countries, covering a full spectrum of locations and hotel styles, from luxury to economy.
Grand Mercure Basildene Manor blends the grandeur and old world charm of a bygone era with contemporary style and elegance.
We have a fantastic opportunity for a Front Office Receptionist to join our team at Grand Mercure Basildene Manor, located in the picturesque Margaret River region in Western Australia. In this role you will be responsible for offering a quality customer service experience in all areas for our guests.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Experience working in a similar a hospitality/customer service environment preferred
• Excellent verbal and written communication skills
• A passion for providing exceptional customer service through the handling of reservations, reception duties, guest activities and general administration
• Professional appearance and telephone manner
• A demonstrated commitment to be part of a positive team

• Provide friendly, courteous and professional service to all guests
• Attend to check-in and check-out of guests in an efficient manner
• Manage the guest room inventory and accounts in line with hotel procedures
• Assist guests with requests and creating memorable experienced by sharing your hotel and local knowledge