Full job description

Villaggio Hotel Abu Dhabi is looking for a professional and customer-focused Front Office Receptionist to join our team. The successful candidate will be responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and ensuring an exceptional guest experience throughout their stay.

Key Responsibilities

• Welcome guests warmly and provide outstanding customer service.
• Perform guest check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, and modifications.
• Answer telephone calls, emails, and guest inquiries promptly and professionally.
• Provide information about hotel facilities, services, local attractions, and transportation.
• Handle guest requests, complaints, and special requirements with professionalism.
• Process payments and maintain accurate billing records.
• Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Maintain accurate guest records and update the hotel management system.
• Ensure the reception area remains organized and presentable at all times.

Requirements

• Previous experience in a hotel reception, front office, or customer service role preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and hotel property management systems (PMS) is an advantage.
• Ability to work flexible shifts
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