Front office, Reservations, Social Media, Client Relations

at  Puleera Boutique Hotel

Il candidato/a dovrà essere fluente nella lingua inglese scritta e orale.
E’ preferibile aver lavorato nel settore dell’ospitalità alberghiera di alto livello.
Responsibilities include:
Performing all check-in and check-out tasks
Managing online and phone reservations
Informing customers about payment methods, cancellation policies, and
verifying their credit card data
Completing internal reports and files
Client Relations:
Responding to guest reviews
Assisting guests with any needs during their stay
Concierge:
Booking and planning services within the hotel (massages, dinner
services, events)
Booking experiences and restaurants
Planning guests’ holidays prior to their arrival
Providing tips on the local area
Managing Housekeeping:
Prioritizing tasks by assigning a daily task list to the housekeeping
department
Checking the work and overall standards of rooms through room
inspections before check-ins
Placing laundry orders
Bar and Breakfast:
Assisting guests with any drink requests from 3 to 7 pm
Assisting during breakfast when requested
Social Media Creating content and sharing it across our social media
platforms: LinkedIn, Facebook, and Instagram using Meta Business Suite
Revenue Adjusting hotel rates manually or with provided software
B2B:
Supervising purchase requests and relations with suppliers and partners
Contratto di lavoro: Tempo pieno
Retribuzione: €1.250,00 - €1.400,00 al mese

Disponibilità:

• Turno diurno
• Weekend

Esperienza:

• addetto/a assistenza clienti: 2 anni (Obbligatorio)

Lingua:

• inglese (Obbligatorio)

Data di inizio prevista: 01/03/202

Please refer the Job description for details