Located in the heart of the city, yet a world away from the everyday, Roomers is the place to be – and to work – for anyone who wants to reimagine the hotel industry. We're all about emotion, design, and genuine teamwork. Do you love making guests happy and want to be part of a special team? Then you're a perfect fit for us.

YOUR NEW JOB

- **Guest Relations:** Conduct friendly and efficient guest check-in and check-out, manage reservations, and assist guests during their stay.

- **Communication:** Handle phone calls, emails, and guest requests professionally and promptly, and forward information internally to Housekeeping, Food & Beverage, and Technical Services.

- **Administration:** Billing, cash management, processing payments, and documenting all relevant transactions in the PMS.

- **Concierge Service:** Making recommendations, organizing restaurant/event reservations, and coordinating transportation or excursion tickets.

- **Complaint Management:** Handling concerns and complaints professionally, finding solutions, and ensuring positive guest experiences.

- **Safety & Standards:** Ensuring compliance with our quality, safety, and hygiene standards, as well as supporting emergency and security procedures.

THAT'S YOU

- Ideally, you have training in the hotel or hospitality industry or experience at reception. Passionate career changers are welcome.

- You are service-oriented, communicative, and remain calm under pressure.

- Good German skills are required; English skills are a plus. Additional language skills are a plus.

- You are reliable, responsible, and always present a professional appearance.

- Flexibility regarding working hours (shifts and weekend work) is a given for you.

• - Basic knowledge of hotel software/PMS and MS Office is an advantage.