Front Office Service Manager at Radisson Hotel Group

Nairobi, Nairobi County, Kenya -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction, Front Office Procedures, Employee Productivity, Guest Service, Room Revenue, Key Control, Credit Check, Billing Instructions, Yield Management, VIP Guests, Incident Reporting, Disciplinary Action, Guest Communication, Room Availability, Advance Deposits, Team Leadership

Industry

Hospitality

Description

Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. Job Description Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees Is proficient in all Front Office procedures Utilizes supervisory skills and motivation to maximize employee productivity and satisfaction Recommends to Front Office Manager how to improve guest service and efficiency in Front Office operations Supervises and participates in the prompt and courteous check-in, check-out and servicing of guests Records in the log book any incidents occurred in the hotel and follows-up with the department concerned Communicates open and closed dates, availability and condition of rooms to appropriate individuals Knows current rooms availability, and is familiar with future availability Keeps effective key control Ensures that guest mail and messages are delivered promptly Controls room rates, and brings rate changes in the attention of the Front Office Manager Oversees the proper handling of advance deposits Runs a credit check report, and analyses it for possible doubtful accounts Checks that discounts, billing instructions, and credit policies are followed, and takes action when needed Authorizes paid-outs and discounts Makes sure Front Office employees utilize yield management to maximize room revenue Checks the daily arrival list, and makes necessary preparations if hotel is sold out Informs the Front Office Manager on VIP guests and returning guests, and follows-up on VIP lists and room blockings Orders VIP gifts for the following day’s arrivals In the absence of Department Heads, takes disciplinary action when required. Investigate all walk-outs, and complete relevant forms Deals with all incoming telefaxes and telexes after office hours Completes all forms in cases of accident or theft in the hotel during the shift Brings needs for repair to the attention of the Front Office Manager Lives the Yes I Can values Ensure the 100% Guest Satisfaction Manages the RHG membership enrollments Additional Information Why Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know. Job Family Group: Rooms

Responsibilities

The Front Office Service Manager supervises Front Office employees to achieve customer satisfaction and revenue goals. They ensure efficient check-in and check-out processes, manage guest communications, and oversee room availability and billing procedures.