Front Office Shift Leader at Accor

Florence, Tuscany, Italy -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

1800.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, Reception Operations, Shift Leadership, Team Motivation, Task Assignment, Issue Reporting, Guest Service, Problem Solving, Interpersonal Skills, Opera System Knowledge, Fluency in English, Town Knowledge

Industry

Hospitality

Description

Descrizione dell'azienda Il 25hours Hotel Piazza San Paolino, situato nel cuore del quartiere di Santa Maria Novella di Firenze, si ispira ecletticamente alla Divina Commedia di Dante ed è ricco di allusioni a quest'opera: scene del paradiso e dell'inferno si alternano giocosamente e ti guidano attraverso le virtù e i vizi del mondo dantesco. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Descrizione del lavoro You are the beginning of an exceptional guest experience: you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! How does your working day look like … At the reception, you’ll make sure that guests aren’t just contented, but enthusiastic You’ll always keep your cool – even when all the guests turn up to check in at the same time You’ll get everything ready for the shift, and round it off with the Front Office fully cleaned up You are the reference for the other colleagues during the shift: you inspire, motivate and give tips to the team in order to give the best service to guests keeping a positive environment among colleagues You make sure that the checklist is correctly fulfilled and assign tasks to the team You constantly collaborate with the Front Office Manager to report episodes, inform about the possible issues and improve the guest experience What is in it for you: In 3-4 bullet points, showcase the benefits and perks of working at the property Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Qualifiche What you will be doing: Knowledge of procedures and the related systems Consistently offer exceptional, friendly and engaging service Recommend property facilities and assist guests with information and special requests Your personality counts: Guest focused personality is essential You’ve gained professional experience, or completed a course of training in the hotel business and can speak English fluently You can inspire your fellow staff just as you can inspire your guests. You know your way around town and always have tips for partying up your sleeve You’re not just bringing your abilities, but also your character Ulteriori informazioni Experience is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus Available to work shifts and weekends we don't offer staff accommodation What´s in it for you … Get to know our 25hours hotels and stay for free for a maximum of 10 nights per years as an employer Canteen Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world Benefit from great offers from our numerous cooperation partners Be part of our hilarious staff parties and much more Job-Category: Rooms Job Type: Temporary Job Schedule: Full-Time Retribuzione: EUR 1700 - EUR 1800 - mensile

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Responsibilities

The Shift Leader is responsible for initiating an exceptional guest experience by ensuring guests feel welcomed and enthusiastic upon arrival at the reception desk. This involves managing shift readiness, maintaining operational standards, inspiring and motivating the team, assigning tasks, and collaborating with the Front Office Manager on issue reporting and service improvement.