Front Office Shift Leader at Accor

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Experience, Team Management, Guest Relations, Coaching, Training, Problem Solving, Diplomacy, Negotiation, Communication, Personal Presentation, Opera Cloud Knowledge, 4 Star Hotel Experience, 5 Star Hotel Experience, Customer Service, Complaint Handling, Supervision

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Looking after the guests and ensuring they have an incredible experience with us Coaching & Training the Team members Responsible for performing the services assigned to his/her shift in the best and most appropriate manner. Supervise and support of the Front Office team. Handling any guest complaints. Direct daily front office operations. Supervise front talent and help out with accounting problems. Ensure department policies and procedures are understood by all employees and observed in tasks performed. Perform any other duties as directed by the Front Office Management. Qualifications Arabic speaker preferred Previous Front Office experience is essential, as well as a proven track record of managing and motivating a team Knowledge of Opera Cloud has its advantageous Exposure in a 4 or 5 star hotel environment Ability to remain calm and diplomatic when under pressure, providing flexible solutions throughout Be a skilled negotiator to resolve a range of guest and employee concerns Immaculate personal presentation and high level of communication – both verbal &written Additional Information Front Office Shift Leader for Mercure Abu Dhabi Downtown

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Responsibilities

The Front Office Shift Leader is responsible for ensuring guests have an incredible experience and supervising the Front Office team. This includes handling guest complaints, directing daily operations, and ensuring adherence to department policies.