About the job

Description: We are seeking a skilled and experienced Front Office Shift Leader to oversee front desk operations during assigned shifts. The ideal candidate will possess strong leadership abilities and a commitment to exceptional guest service. Arabic-speaking candidates are highly preferred.

Responsibilities:Supervise and support front office staff during assigned shifts.
Ensure that all guest check-ins, check-outs, and transactions are handled efficiently.
Address and resolve guest complaints and issues promptly.
Coordinate with housekeeping and maintenance departments to address guest needs.
Monitor and maintain the cleanliness and appearance of the front desk area.
Train and mentor new front office employees.
Manage room reservations and handle overbooking situations.
Ensure compliance with hotel policies and procedures.
Prepare shift reports and communicate effectively with other shift leaders and management.
Assist in budgeting and financial planning for the front office department.

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Responsibilities

About the job

Responsibilities:Supervise and support front office staff during assigned shifts.
Ensure that all guest check-ins, check-outs, and transactions are handled efficiently.
Address and resolve guest complaints and issues promptly.
Coordinate with housekeeping and maintenance departments to address guest needs.
Monitor and maintain the cleanliness and appearance of the front desk area.
Train and mentor new front office employees.
Manage room reservations and handle overbooking situations.
Ensure compliance with hotel policies and procedures.
Prepare shift reports and communicate effectively with other shift leaders and management.
Assist in budgeting and financial planning for the front office department.