Front Office Shift Leader Porto Carras at SWOT Hospitality Management Company

Neos Marmaras, Central Macedonia, Greece -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Guest Service, Problem Solving, Communication, Interpersonal Abilities, Attention To Detail, Property Management Systems, Front Office Software, English Fluency

Industry

Hospitality

Description

SWOT Hospitality Management Company is seeking a dynamic Front Office Shift Leader for Porto Carras Resort, a premier destination offering exceptional guest experiences. As a Front Office Shift Leader, you will play a key role in overseeing daily front office operations, ensuring smooth check-in and check-out processes, and delivering outstanding customer service that reflects the resort's high standards. Responsibilities Lead the front office team during your shift, providing guidance, support, and motivation. Ensure seamless guest arrivals and departures with a warm and professional approach. Handle guest inquiries, requests, and resolve any issues promptly to enhance guest satisfaction. Maintain compliance with the resort's operational policies, brand standards, and safety protocols. Collaborate closely with other departments to ensure a cohesive guest experience. Monitor front office performance metrics and report relevant data to management. Ideal candidates will possess: Proven experience in front office operations within the hospitality industry, preferably in resort environments. Strong leadership skills with the ability to inspire and manage a diverse team. Excellent communication and interpersonal abilities. Customer-focused mindset with the ability to handle challenging situations professionally. Proficiency in hotel property management systems and standard front office software. Fluency in English; additional language skills are an advantage. Flexibility to work in shifts, including weekends and holidays. Attention to detail and a problem-solving attitude. Be part of the Marriott International family. Career development and training opportunities. A fun, inclusive, and energetic workplace. Continuous training and development Work with the best professionals in tourism industry SWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands. SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands please visit www.swot.gr

Responsibilities

The Front Office Shift Leader will be responsible for leading the front office team during their shift, providing guidance, and ensuring seamless guest arrivals and departures with a professional approach. This role also involves handling guest inquiries and resolving issues promptly to maintain high guest satisfaction standards.