We are looking for a Front Office Shift Leader to join our incredible Front Office department here at the Royal Garden Hotel. The Front Office Shift Leader is responsible for supervising the Reception daily shift to ensure a friendly atmosphere in order to facilitate guest experiences in a unique and sincere way.
What’s in this for you?

We offer a wide range of benefits and have excellent opportunities for career advancement and development and provide exceptional training programs for all employees as well as supervisors and managers:

• Enjoy a complimentary guest experience stay at our hotel within your first 6 months of service (accommodation and breakfast for 2 people)
• Indulge in free meals featuring a healthy and balanced menu, complete with hot and cold buffet options.
• Enhanced Annual leave (max. 33 days after 5 years)
• Get a 50% discount in our Food & Beverage outlets - Min Jiang, Origin Kensington or Piano Bar
• Be rewarded with £500-£1300 as a thank you through our Refer a Friend recruitment incentives
• Monthly team appreciation events to celebrate team member achievements
• Social Events including Annual Awards, Annual Team Member party, gala dinners and more.
• Access career development and progression opportunities.
• 1 day (paid - contractual hours) per year to volunteer for a cause you support, in addition to annual holiday leave
• Uniforms provided and laundered complimentary, with dry-cleaning allowance for non-uniformed team members
• Receive mental health support from our trained Mental Health First Aiders
• Access our welfare service via the Employee Assistance Program, providing support through Health Assured.
• Well-being programs- Eye test vouchers and contributions towards glasses, various wellbeing activities focused on mental and physical health, life assurance well-being/multi faith room

• Ensure a smooth running of the shift and to ensure that the daily checklists are completed
• Manage and assist the team members with incoming email, message, and correspondence via Customer Relationship Management (Revinate). Monitor the quality of these interactions to ensure a high standard of service
• Ensure all team members are familiar with the daily business, such as expected group arrivals, VIP arrivals, functions, meetings etc.
• Ensure that all team members are familiar with hotel product offerings, in particular all rooms and suites
• Ensure hotel Lobby is manned at all times, guests are acknowledged and greeted with the smile and eye contact
• Ensure and assist Reception team members to deal with all guests enquiries, requests, and complaints in an efficient and professional manner
• Ensure that effective handovers are prepared and taking place at the beginning and end of the shift
  Who are we?
  The Royal Garden Hotel strives to be internationally recognised as five-star destination hotel, which offers excellent value where distinction in service comes naturally. We are located in Kensington High Street, side-by-side to Kensington Palace and Park.If you are interested in this position and have the full right to work in the UK, please send us a copy of your CV.
  Eligibility
  In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
  We’re Here to Support
  YouWe are proud to celebrate diversity and are committed to fostering an inclusive environment for all. If you require any adjustments during the recruitment process such as support with your application, alternative formats or changes to the assessment process, please contact our People & Culture team by phone or email so we can support you accordingly.
  Job Types: Full-time, Permanent

Benefits:

• Canteen
• Company events
• Discounted or free food
• Health & wellbeing programme
• Sick pay

Application question(s):

• Do you have experience in using Opera?

Work Location: In perso