Front Office Specialist- Behavioral Health at Gateway-Longview, Inc.

Williamsville, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

18.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Front Desk Coverage, Phone Triage, Appointment Scheduling, Voicemail Management, Check-in/Check-out Procedures, Co-pay Collection, Cash Handling, Electronic Medical Record, HIPAA Compliance, Mail Operations, Google Workspace, Telehealth System, Communication, Detail Oriented, Discretion

Industry

Description

Job Title: Front Office Specialist- Behavioral Health Department: Behavioral Health Clinic ***HIRING EVENT on March 10th & March 11th from 3p-7*** Walk-Ins welcome. You can apply and/or interview on site. 6350 Main Street, Williamsville 14221 Questions? Email, call or text Abby at: aclark@newviewalliance.org or 716-327-8067 Position Summary To ensure efficient and professional implementation of office operations at Gateway-Longview’s corporate headquarters with main support being provided to the behavioral health clinic and additional support provided to various other program areas within the building. Department Gateway Longview’s Behavioral Health & Preventive Services programs supports children and youth ages birth-21 years struggling with behavioral, social, and emotional challenges. Agency Gateway Longview is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with. Benefits Gateway Longview takes pride in offering an amazing benefits package to take care of our most important asset- our employees! We offer medical, dental and vision plan insurance effective the first of the month following hire date, flexible spending accounts, wellness program, employee assistance program, a 403B retirement plan, flexible working options, & several more offers. In addition to receiving up to 11 paid holidays and 3 floating holidays a year, employees can earn up to 33 days of PTO each year, with the opportunity to start using PTO after hire date. Compensation $16.50 - $18.00 per hour * Offers based on education and years of relevant experience Hours/Schedule Full-Time Monday-Friday Must be able to work 2 evenings per week Professional Development Opportunities Gateway Longview has a strong investment in developing the future leaders of the organization through trainings, advancement opportunities, and a formal leadership pipeline. Position Specific Duties/Responsibilities * Assist psychiatry and clinical staff and perform reception duties with excellent customer service, including: front desk coverage, greeting clients and visitors and directing them to the appropriate staff members within the Behavioral Health building(s); answering and triaging phone calls; scheduling and rescheduling client appointments; routing calls and taking messages. Responsible for monitoring the voicemail group inbox and ensuring timely responses and follow-up. * Complete client check-in and check-out procedures * Collection of co-pays, co-insurance, outstanding bills, preparing daily deposit sheets. Adhere to cash handling procedures. * Responsible for management of Reminder call system- House Calls Pro and updating electronic medical record and engaging clients for rescheduled/cancelled appointments. * Follow all policies and procedures of the Behavioral Health Clinic * Serve as the point person for all mail operations, including sorting inter-office mail, receiving and distributing daily mail, maintaining postage and mail procedures, fulfilling outgoing mail requirements, managing the postage machine, and providing Accounting with monthly departmental postage reports. * Manage copier machines and record destruction services * Work collaboratively with the Corporate Integrity Department to ensure fulfillment of record requests and office practices are in compliance with HIPAA Regulations * Complete tasks assigned to the administrative group in Google Workspace in a timely manner, as submitted by Clinical and Psychiatry providers * Use the Theralink Telehealth system to create client accounts and schedule appointments as needed. * Other duties as assigned by the supervisor team Knowledge, Skills, and Abilities * Must have excellent communication skills and customer service and sensitivity to the needs of persons with disabilities * Ability to multi-task and be detail oriented, ability to work independently and be an enthusiastic team player. Must have a high degree of discretion dealing with confidential information * Familiarity with an Electronic Health /Medical Record, and experience with navigating HealtheLink, and HIPAA regulations * Must have computer skills and proficiency in Word, Excel and Google Workspace. * Ability to work effectively with clients, staff, families, and community contacts * Ability to work two evening shifts per week, as assigned, to ensure clinic coverage Qualifications * High School Diploma * Minimum of 1 years reception experience in a medical or clinic setting An EEO/AA Agency We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.

Responsibilities

The specialist will ensure efficient office operations for the behavioral health clinic by assisting clinical staff with reception duties, including greeting clients, answering phones, and managing appointments. Key tasks also involve processing client check-in/check-out, handling co-pays, managing mail operations, and ensuring compliance with HIPAA regulations.